☎️🎶⏳

#phone hold #waiting on phone #customer service #hold music #waiting #call queue

👥🎧📞🕒

#agents #call volume #24/7 support #shift work #call queue

📞⏳😠

#customer frustration #long hold time #waiting for support #call queue #bad service experience

🚶‍♂️🚶‍♀️➡️👨‍💼

#queueing theory #agner erlang #service point #customer flow #call queue